Customer Quality Engineer Function
Description
This training provides you with the necessary skills needed to perform the job of a Customer Quality Engineer.
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You will be trained on how to effectively communicate when working directly with the customer, help launch new products, complete quality documentation, facilitate changes and address quality issues in production when customer concerns arise. The customer quality engineer does whatever it takes to achieve and maintain a high level of customer satisfaction by keeping the customer’s line up and running with the supply of high quality parts.
Training Features
Sessions: 2
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Duration: 3 hours / session
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Cost: $250
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Delivery: In Class or Online
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Instructors: Sam D.
Learning Objectives
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Establishing and maintaining good working relationships with customers
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Effective communication techniques
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Disputing customer claims
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Basic GD&T knowledge
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Effective application of problem solving techniques
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Preparation of PPAP documentation
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Process Improvement tools
Training Outline
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How to effectively apply communication techniques with the customer to establish and maintain positive working relations
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Applying the required thinking process to successfully dispute customer claims
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Knowing the right questions to ask the customer to obtain the necessary information for quality related activities and decision making during a new product launches
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Understanding and testing of GD&T Blueprint symbols
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How to prepare PPAP documentation for customer submissions and requests
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How to successfully apply effective problem solving techniques and tools to determine the root causes of customer claims/concerns and resolve them
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8D Problem Solving ​process steps
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Fishbone Diagrams
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3 Legged 5-Why analysis
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Successfully performing an effective investigation to obtain the necessary information for team analysis
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Review of case studies and scenario-based testing for application of learned knowledge​​